Customer Expectations and How to Meet Them
Farmers Restaurant Group’s Dan Simons on Great Restaurant Execution
Delivering quality service that’s expected by customers isn’t always easy. Farmers Restaurant Group’s Dan Simons discusses the importance of implementing and executing the branding plan for his restaurant and the struggles of meeting those standards daily to ensure that his customers are not only satisfied with their dining experience but feel comfortable enough to provide feedback with the public to further spread the message on the company and their brand.
Farmers Restaurant Group’s Dan Simons on the Rise of Intelligent Search
Dan Simons of the Farmers Restaurant Group discusses the current state of social/media and the evolution of social/media as he sees it. Simons is more concerned about the public’s ability to socialize, connect, and share through the use of social/media and less about the various social/media platforms. Simons talks about the evolution of intelligent search such as Google and how advancements in technology are promoting convergence among various platforms; providing specific intel on today’s consumer.
These presentations are brought to you by Green Buzz Agency and What’s Next DC.